Customer Support Better Help | AC 2022

extremely honest…Customer Support Better Help… evaluation of better aid i have actually been utilizing the service for a little over a year now and i think i’ve used it enough time to know what are the benefits and drawbacks so i’m going to stroll you through all of those and after that offer you my last thoughts on whether or not i would recommend much better assistance and whether or not i think it’s the right service for you for those of you that don’t understand betterhelp is an online therapy platform that links individuals who are looking for therapy or therapy with mental health experts it’s a pretty simple procedure to get going so initially you complete an online questionnaire it asks you some concerns that will better assist match you with a therapist or a counselor so after you complete what i would call a quite lengthy survey they ask you to produce an account and after that you established your payment choices i’ll speak about this a little bit more later however there are scholarships that can lower the rate and after that you can likewise alter your preference on how frequently

you want to pay so if you pay weekly that’s the most pricey but you can also pay beforehand which will make the cost more affordable for you overall and then based upon your answers to your concerns in the previously pointed out survey they will match you with a therapist i’m going to use the words therapist and counselor interchangeably throughout this video however that’s not necessarily the case and i think that much better aid uses both types of mental health professionals so simply keep that in mind once they match you with your therapist you have the ability to speak to them and you can establish a time to have your very first official conference so it can either be through a video call through a regular call or through a chat or instant message i constantly do video calls however it is great to know that all four choices 3 actually to me however they state it’s four are available and i know that’s absolutely good for some people who are perhaps a bit more worried about therapy or not interested in doing a video call since it makes them unpleasant when the day of your session comes you can either log into the internet browser or log in to the mobile app you can’t do both at the same time only one at a time and then you wait for your counselor to join and they will connect you to the session when they do a little bell ring and after that you’re ready to go and you can begin having your your conference throughout your first session you’re probably going to have simply a be familiar with you type of session to figure out why are you interested in therapy what things do you want to address what are your choices as someone going to therapy what are your therapists preferences and what’s their style of therapy all of those things will most likely get hashed out in the first meeting and after that with time you’ll get more comfy with one another and you’ll have more of those like much deeper

sessions where you can speak about your problems and whatever it is that you wish to attend to and after that as time goes on you’ll have sessions however you spent for it or however you set it up with your therapist so with my therapist in particular i think this does differ by therapist however we do weekly sessions for one hour and i pay 35 dollars a week broken down but i have actually spent for all of my sessions ahead of time to get that cheaper rate so let’s proceed to the pros and the cons of the platform i think among the biggest pros of better help is that it is an online therapy service which makes it extremely available and really convenient for most people as long as you have an internet connection you can choose a variety of various ways to meet with your counselor so you can do text message video calls or telephone call they send you pointers about your consultation so it’s pretty challenging to forget when you have a time set up they send you both email pointers and text tips and they send them to you a couple of days ahead and likewise a couple of hours ahead and a couple of minutes ahead so it’s a bit overkill but uh certainly effective and another cool aspect of them having a digital platform is that they use digital group sessions and webinar type of sessions that are available to any person who uses betterhelp completely free of charge it’s at no extra cost to what you already pay for your weekly sessions with your counselor now that being stated in my viewpoint the app and the platform is not very good in fact it sort of draws particularly thinking about that better help in and of itself is a tool the product that they’re offering is this video platform that therapists can utilize to link you to their network i mean i guess they’re selling the network but i believe truly what they’re selling is the tool and it’s not a very good one it’s quite cumbersome there are no choices for screen sharing Customer Support Better Help

or chatting or messaging during a session images are shared really oddly they’re shared as files and you can just send them individually so you can’t like drag and drop into a window or something you need to like browse choose the picture then put it in and then the individual can’t see a sneak peek of the image they have to click into the file to see it it’s simply extremely out-of-date small things like when you push enter in the chat window your messages do not send it in fact produces a line break so